CWS is pleased to announce the launch of a new website for Roberts Specialty Company of Austin, MN. This family-owned company has been in business since 1973 providing custom imprinting and embroidery on a range of products and apparel.
Labels: advertising, cws, launch, web design
posted by Lyle Mullican @ 1:30 PM
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At CWS, we care a lot about taking care of our clients. We don't always get it right, but we're committed to continually improving ourselves and our processes. The next time you visit our office, you may notice that we've installed a large display panel on the wall in the course of our minor remodeling to support an internal tool we call the scoreboard.
This display helps us keep track of the most important indications of our success as a team. Here's what we watch:
Efficiency. For each quarter, we measure how many projects we completed, how our actual time compared to our estimates, and how well we met our goals for productivity (spending time on client work versus internal items).
Customer Satisfaction. Whenever we complete a project or a service request, we ask you to complete a survey to give us feedback on the work. We review those surveys as a team every week, and we also keep track of the overall scores for each quarter. When we send you one, please take a moment to complete it because we take the feedback very seriously.
Time Tracking. It's critical that we keep good records of our time so that we can deliver accurate, timely invoices and find opportunities to gain efficiency. Our scoreboard displays a running timeline for each team member that reminds us to track our time faithfully.
Our Values. Most companies have mission statements and a set of values written down -- somewhere. But we've put ours in big letters on the wall so we don't forget what's important. It's easy to spend too much time in the details of our work and lose sight of the big picture. Our top value? We have a profound respect for our clients and each other.
We also use the scoreboard to display our network status and notes for the day -- who's out of the office and what clients will be visiting.
When you see an opportunity for us to improve our score, we hope you'll let us know.
posted by Lyle Mullican @ 1:30 PM
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Our monthly Contribute training classes are scheduled for next Tuesday, November 3. If you're in need of a refresher course or would like to learn how to use Contribute's advanced features, these classes are an excellent opportunity to learn more.
Each month, you may attend one or both sessions based on your needs and current skill level. Here are the topics to be covered this month:
Basic Session at 1:00 pm (2 seats left for 11/3/09)
Labels: contribute, cws, training
posted by Lyle Mullican @ 4:00 PM
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CWS strives to educate and inform our customers about topics relating to Web marketing, and we've held a couple of recent seminars covering topics that will help your business succeed on the Web.
We have now created a special "Education and Learning" area on our website to hold videos from our seminars, including the one that was held last week. If you weren't able to attend in person or would like to review the material, we encourage you to watch and learn from these presentations at no charge.
Labels: cws, seminars, training, web marketing
posted by Alan De Keyrel @ 3:30 PM
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Remember that our free fall seminar on Web marketing will be held this Wednesday from 8:30am to 11:30am at the Rochester Ramada. We still have a few seats available, so register online to attend if you haven't already.
You'll be learning about three secrets to Web marketing success including measurement, content strategy and using social media. If you aren't able to attend in person, you can also watch a live stream of the presentation at live.cws.net.
Before you arrive:
1. Please complete this brief survey about your expectations for the event.
2. If possible, please bring a cell phone or laptop to participate in interactive voting during the presentation.
We look forward to seeing you there!
Labels: content, cws, marketing, seminars, social media
posted by Lyle Mullican @ 3:00 PM
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CWS is pleased to announce the launch of a new website for Seasons Hospice, a community based nonprofit in Rochester. Hospice organizations like Seasons provide specialized care to improve the quality of life of individuals with terminal illness. Care may be delivered at home, in a nursing or assisted-living facility, or at the Hospice House in southwest Rochester. Hospice also plays a valuable role in providing education and support to those who have experienced a loss.
Labels: community, cws, healthcare, non-profit, web design
posted by Lyle Mullican @ 9:38 AM
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Online registration for our free Web marketing seminar opened Wednesday. We had a huge response, but some seats are still available if you missed the initial registration. We do have limited capacity, so sign up today if you'd like to attend!
The seminar is titled "3 Secrets to Web Marketing Success" and will be held October 14 from 8:30am to 11:30am at the Rochester Ramada. You'll learn about:
Social Media: Learn how the pros use social media to market their businesses.
Testing and Measuring: How do you define success online? Learn how to measure what matters!
Content Strategy: Take control of your Web content and make it work for you!
Click the image below to get a printable PDF flyer about the seminar, or sign up online.
We hope to see you there!
Labels: cws, facebook, marketing, seminars, social media, web marketing
posted by Lyle Mullican @ 8:00 AM
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